Effective Date: 15/07/2024
At CartMartila, we strive to get your order to you as quickly and efficiently as possible. Please take a moment to review our shipping policy to understand how we handle shipping and delivery.
Shipping Methods & Delivery Times
We offer several shipping options depending on your location and the items in your order. Processing orders typically takes 3-7 business days. After processing, delivery times depend on the shipping method selected at checkout. Estimated delivery times are:
- Standard Shipping: 7-14 business days
- Expedited Shipping: 3-7 business days
- Express Shipping: 1-3 business days
Note: Delivery times may vary during peak seasons, promotions, or due to factors such as weather, holidays, or carrier delays.
Shipping Charges
Shipping charges are based on your location and the weight/size of the items in your order. The total shipping cost will be displayed during checkout before you complete your purchase.
International Shipping
We ship internationally to most countries. However, some locations may have restrictions, and international shipping charges may vary. Customers are responsible for all import duties, taxes, and customs fees.
Order Tracking
Once your order has been shipped, we will send you a tracking number to help you monitor your order’s progress. You can track your shipment directly on the carrier’s website.
Undeliverable Packages
If an item is returned to us due to an incorrect address or failure to claim the package, we will reach out to you to arrange re-shipment. Please note that additional shipping fees may apply in such cases.
Shipping Restrictions
Some products may be unavailable for shipping to certain locations. If this is the case, we will notify you before proceeding with your order.
Lost or Damaged Items
If your order is lost or damaged during shipping, please contact us right away at cartmartila@gmail.com. We’ll assist you in resolving the issue and may offer a replacement or refund, depending on the circumstances.
Contact Information
If you have any questions or concerns about our shipping policy, or need assistance with your order, feel free to reach out to us at:
Email: cartmartila@gmail.com
We are here to help and ensure that your shopping experience is smooth and enjoyable!