Refund policy

At CartMartila, we want you to be completely happy with your purchase. If you’re not satisfied, we offer returns and exchanges on most items within 14-30 days from the date of delivery.

Returns

To be eligible for a return:

  • The item must be unused and in its original packaging.
  • Some items, such as undergarments and sale items, cannot be returned.
  • Returns must be initiated within 14-30 days from delivery.

Exchanges

If you’d like to exchange an item for a different size or color, please reach out to us within 14 days of receiving your order. Exchange requests are subject to product availability.

How to Return or Exchange an Item

  1. Contact Us: Email us at cartmartila@gmail.com with your order number.
  2. Return Authorization: We’ll provide instructions and a Return Authorization (RA) number.
  3. Ship the Item: Return the item to us within 7 days of receiving the RA number. You’re responsible for return shipping unless the item is defective.

CartMartila Refund, Resend, and Return Policy

Please review the following carefully:

CartMartila prioritizes quick dispute resolution. To help us process any issues, please provide:

  • Photos or videos of the damaged item (video may be required if photos don’t clearly show the damage).
  • A screenshot of any complaint or dispute (e.g., via PayPal, email, etc.), including name, date, and details.
  • If our Dispute Team requests a return to our AS Service Center, the item must be returned.

We’ll issue a Refund, Resend, or Accept a Return for the following situations:

  • Order Delays
  • Order Not Received
  • Damaged Products
  • Incorrect or Missing Products
  • Order Cancellations

Important Information

  • Deadline for Opening Dispute: Be mindful of the timeframe for raising disputes.
  • Force Majeure: Unforeseen circumstances may affect the order process.
  • Shipping Method Limits: Some shipping methods are not trackable once they reach certain countries, states, or cities. These methods will be listed in advance, and disputes will not be accepted for shipments using these options in certain locations, including:
    • PostNL, Turkey Post, Swiss Post, Electric PostNL to the USA, UK, Canada, Australia, South Africa, Brazil, and overseas territories or islands.

Notes:

  • For services like DHL, CartMartila Packet Fast Line, CartMartila Packet JL Express, and CartMartila Packet Thailand, remote addresses may incur additional charges.
  • Destination Limits: Some destinations may have specific shipping and return limitations.

At CartMartila, we are committed to delivering the best service possible. If you have any questions, please don’t hesitate to contact us at cartmartila@gmail.com.